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Frequently Asked Questions
Have questions? You’re not alone. We’ve got answers.
Office Hours and Scheduling
Q: How do I schedule an appointment A: Call, visit or click on the Calendly
Q: What if I need a same-day sick visit A: You can call the office or see if there is any availability on our Calendly.
New Patient Questions
Q: What forms do I need to bring A: Visit our Forms page for access to our New Patient Forms, Medical Release Forms, and Immunization Policy Form.
Q: Do you accept my insurance A: We accept most all major insurance plans : Child Health Plus Empire Excellus BC/BC Fidelis Martins Point Medicaid MVP UMR Meritain United Health Care United Health Care Community Plan Along with other small insurance plans
Vaccines & Wellness Visits
Q: What is your immunization policy A: You can view our Immunization policy located on our Forms page
Q: When are well visits recommended A: Well visits are recommended more often during the first two years, then once a year starting at age 3 to track growth, development, and overall health.
After-Hours Care
Q: Is there someone I can call after hours A: An on-call nurse is available after 4:30 pm to answer any non-emergency questions. For life-threatening emergencies, you should call 911.
Q: What qualifies as a medical emergency A: A medical emergency is any situation where your child’s life, breathing, or safety is at immediate risk. Examples include severe difficulty breathing, uncontrolled bleeding, seizures, loss of consciousness, or serious injuries. If you believe your child is experiencing a medical emergency, call 911 or go to the nearest emergency room right away.
Forms
Q: How do I send in forms or documents A: You can either print the forms out and have them filled out for your appointment, or you can submit forms and documents through our patient portal.
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For Life-Threatening Emergencies Call 911
